TERMS AND CONDITIONS OF USE OF THE ONLINE STORE
The Terms and Conditions of Use define the rules for using the website of the online store. By using the website of the online store, you accept and agree to the circumstances provided for in these Terms and Conditions of Use.
1. Terms and definitions:
1.1. A contract concluded at a distance is a contract concluded by the Seller with the Buyer (client) by means of remote communication.
1.2. Online store - an online store located on the website owned by the Seller and having an address on the Internet astroaction.com, which presents the Goods offered for sale, terms of payment, delivery, return of these Goods.
1.3. Order - a duly executed and placed expression of the Buyer's (client's) will aimed at concluding a retail sale and purchase agreement for the Goods offered by the Seller for retail sale through the online store.
1.4. Buyer (client) - an individual who purchases, orders, uses or intends to purchase or order products for personal needs not directly related to business activities. Such an individual must have the necessary legal capacity and the necessary authority to conclude contracts for the purchase and order of the Goods.
1.5. Seller - a business entity that sells the Goods to the consumer or offers them for sale under the contract.
1.6. Website - a website located on the Internet at the address: astroaction.com.
1.7. Goods (products) - clothing, footwear, books, accessories and other groups of Goods in the assortment presented in the Online Store, the remote sale of which is not prohibited in the Online Store. The Seller allows the Buyer to view images (photographs) of the Goods, accompanied by information about the main characteristics of the products (name, country of origin, conditions of use, etc.) and the price of the products (Goods)
1.8. Delivery Service - third parties that provide services for the delivery of Orders to the Buyer.
2. Name of the Seller, contact details.
2.1. The Customer can contact the Seller who manages the online store in the following ways.
- - By e-mail to the address: shop@astroaction.com .
3. General rules for using the online store astroaction.com.
3.1. By registering on the website of the online store and ordering the Goods through the online store, the Buyer confirms his full and unconditional consent to all the terms and conditions posted on this site.
3.2. The online store may be used only by persons over 18 years of age. The Buyer must have the necessary legal capacity and the necessary authority to conclude a contract for the sale of the Goods through the website. By registering on the website of the Online Store, you warrant that you are an adult and have the necessary civil capacity to use the website of the Online Store.
3.3 Any person under the age of 18 may use the Online Store only with the consent of their parents or guardians.
3.4. The Buyer agrees to these Rules by performing the following mandatory actions:
- - Placing an order for the Goods in the manner prescribed by these Rules;
- - Acceptance and approval by the Buyer of the terms and conditions established by these Rules, which is carried out during registration on the Seller's website - creating an account.
4. Registration on the site
4.1 The Buyer is personally responsible for the accuracy, correctness and truthfulness of the information provided by the Buyer during registration on the site.
4.2. Everyone who registers and makes purchases on the website in the online store provides their personal data and agrees to their processing astroaction.com under the conditions specified in the Privacy Policy.
4.3. When making a purchase on the website in the online store, the Buyer accepts the terms of the Privacy Policy, Terms and Conditions of use of the site.
5. The procedure for placing an order and purchasing Goods in the online store.
5.1. Orders are accepted through the site astroaction.com. The Buyer places an order by adding the goods to the Basket.
5.2. When placing an order, the Buyer must provide the following information:
- - Surname and name of the Buyer or the recipient of the order;
- - Order delivery address;
- - Email address;
- - Contact information.
5.3. The Website of the Online Store contains information on the characteristics of the Goods, prices for the Goods, materials from which they are made and the approximate availability of these Goods from the Seller.
5.4. When ordering the Goods, the Buyer selects the Goods from the range offered by the Seller, indicating, in particular, size, color, if necessary, providing other specific information and indicating the quantity of the ordered Goods.
5.5. After selecting the Goods, the Buyer shall click the "Add to Cart" icon.
5.6. The Goods are moved to the Basket, which becomes visible after clicking the basket icon on the panel at the top of the site window. The Buyer can go to the Cart by clicking the "Checkout" button, which activates the page where all the Products in the Cart are displayed. The Buyer can add or delete, change the number of Products placed in the "Cart".
5.7. To purchase the Goods placed in the Basket, the Buyer must click on the button to go to the "Checkout". After selecting the "Checkout" option, a page will open on which the Buyer must enter the data necessary to complete the transaction and ship the ordered Goods.
5.8. After choosing the delivery method (to the specified address) and entering all the necessary details (including payment details, if necessary), the payment method should be selected. The Buyer may choose online payment (payment by card by transfer via Liqpay, Wayforpay or Paypal)
5.9. Completion of the order is confirmed by clicking on the "Checkout" button, which indicates that the Buyer has agreed to all the terms and conditions set forth on this website of the online store.
5.10. Immediately after placing the order, the Buyer will receive an order confirmation e-mail to the address specified in the login details.
5.11. At any stage of placing an order before it is completed, the Buyer may cancel the order by terminating the order process and leaving the order page. An order that the Buyer has not completed shall not be accepted by the Buyer for execution.
5.12. The Store may contact the Buyer by e-mail or by the specified phone number to clarify any unclear aspects, confirm the order or any other issues related to the order processing.
5.13. The Store is not responsible if the Buyer has provided incorrect information.
5.14. Detailed conditions for the payment procedure for the Goods are indicated in the section "Delivery and Payment" on the website of the Online Store.
6. Availability of the ordered Goods
6.1. All Goods offered on the website of the Online Store are in the Seller's warehouse.
6.2. In special cases (for example, if many Buyers order the same Product at the same time), it may not be available. In this case, the Buyer will be informed that the order cannot be processed within the time limits set by the Seller.
6.3. The description of the Goods contained on the website of the Online Store contains full information about the available sizes. The product of an unavailable size cannot be added to the cart, but it can be added to the wish list.
7. Inability to place an order
7.1. If the Goods are out of stock or the order cannot be processed for any other reason, the Buyer will be notified by e-mail or telephone of any problems with order processing and possible solutions. In this case, the Seller has the right to refuse to place an order and deliver the Goods.
7.2. The Seller has the right to refuse the Buyer to process the order and its execution if the Buyer has not picked up the Goods from delivery 2 or more times in a row; if the Buyer refused to accept the Goods without reasonable grounds in the case of courier delivery; if the courier failed to deliver within 3 times, we will assume that you wish to terminate the Agreement.
8. Cost of the Goods and payment methods for the order.
8.1 The prices indicated on the website of the online store are indicated in UAH.
8.2 The price of the Goods does not include the cost of delivery, which depends on the chosen method of delivery of the Goods and the delivery address.
8.3 The price of the Goods indicated on the website at the time of ordering includes all tax calculations and is the final price binding on both the Buyer and the Seller. The Seller may change the price of the Goods unilaterally until the order is placed. After placing the order, the price may not change, regardless of any price adjustments made by the Store and any special offers or discounted sales.
8.4. The Store reserves the right to unilaterally change the prices of the Goods available on the website of the Online Store, to start selling new Goods, to offer and cancel special offers on the website of the Online Store or to change them.
8.7. Payment for the Goods is possible by bank transfer using a bank card.
8.8. Please note! The Online Store never sends the Buyer a message that the account for payment has changed and that a transfer to the Seller's account is required. If the Buyer receives an email of such content, it is not necessary to respond to it or make any payments. Instead, you should forward the email unchanged to shop@astroaction.com .
9. Methods and cost of delivery of the Goods
9.1. Goods are delivered only within Ukraine. The goods are delivered by courier services that the Buyer can choose when ordering the goods
9.2. If you choose to pay for the Goods upon delivery, the order processing begins immediately after its placement.
9.3. If the Buyer has chosen delivery to the specified address and the selected Products are in stock, the delivery time is from 1 (one) to 11 (eleven) business days after the successful placement of the order (depending on the region and type of delivery). Delivery time may be longer for sales at discounted, promotional prices or special campaigns. The delivery time may be increased by the Seller unilaterally for various reasons, which the Seller shall notify the Buyers on the website of the Online Store.
9.4. Deliveries are made only on business days. Delivery is not carried out on weekends and holidays, non-working days.
9.5. Please note! The order processing begins after 100% of the amount to be paid in accordance with the order is credited to the Seller's account. At this point, the process of delivery of the Goods to the Buyer begins.
9.6. The cost of delivery depends on the method of delivery and payment. The delivery cost shall be paid by the Buyer separately and is not included in the cost of the Goods.
9.7. In case the Goods are out of stock or the order cannot be processed for any other reason, the Seller shall immediately contact the Buyer with proposals for possible solutions. In this case, the delivery time for the Goods shall be extended and shall be calculated from the moment the Goods are received at the warehouse.
9.8. The date of receipt of the Goods shall be the date of signing by the Buyer of the shipping documents confirming the fact of receipt by the Buyer.
9.9. The ownership of the Goods, the risk of accidental loss or damage to the Goods shall be transferred to the Buyer from the moment of receipt of the Goods and signing by the Buyer of the shipping documents confirming receipt of the Goods.
9.10. Detailed terms and conditions of delivery of the Goods are indicated in the section "Payment and Delivery" on the website of the online store.
10. Return of Goods of good quality
10.1. The Buyer has the right to return the Goods of good quality for a similar one from the Seller if the Goods do not satisfy him in terms of shape, style, color, dimensions, size or for other reasons cannot be used for their intended purpose.
10.2. The Buyer has the right to terminate the contract and return the Goods of good quality within 30 days from the date when the Buyer or a person designated by the Buyer (except for the carrier) received the Goods in possession.
10.3. The Buyer shall have the right to return the Goods of good quality provided that they have not been used and that their presentation, consumer properties, seals, labels, as well as the payment document issued to the Buyer together with the sold Goods are preserved. If the Goods do not meet these requirements, the Seller has the right to refuse to exchange/return the Goods.
10.4. Non-food Goods of good quality, the list of which is approved by the Resolution of the Cabinet of Ministers of Ukraine No. 172 dated 19.03.1994, are not subject to return.
10.6. The Buyer must clearly notify the Seller of the return of the Goods in order to exercise the relevant right. To do this, he must contact the e-mail address shop@astroaction.com . and describe the reasons for returning the Goods.
10.7. To return the Goods, you must:
10.8. The Buyer shall return the Goods and duly executed return documents to the address that the Seller will indicate in response to an electronic request. The Buyer must actually send the Goods of good quality no later than 14 days from the date when the Buyer notified the Seller of the exercise of its right to terminate the purchase and sale agreement and return the Goods. The deadline for return shall be considered not exceeded if the Buyer sends the Goods before the expiration of the 14-day return period established by this clause.
10.9. The return of the Goods of good quality shall be made at the expense of the Buyer.
10.10. If the purchase agreement is terminated and the Goods are returned to the Buyer, the Seller shall refund the cost of the Goods to the Buyer. The term for the Seller to return the value of the Goods shall not exceed 14 days from the date of receipt by the Seller of the Buyer's notice of the exercise of its right to terminate the purchase agreement, but in any case not later than within 14 days from the date of receipt by the Seller of the Goods. This period may be extended by the Seller.
10.11. The cost of the Goods shall be refunded using the same payment method that the Buyer used for the initial transaction, unless the Buyer has expressly agreed to another solution proposed by the Seller. In any case, the Buyer will not be charged any fees related to the refund.
10.12. In any event, the Seller may not refund the price of the Goods until it receives the Goods back or until the Buyer provides proof of return of the Goods, whichever occurs first.
10.13. The Buyer is responsible for the decrease in the value of the Goods due to their use in a manner other than necessary to determine the condition, properties and performance of the Goods.
11. Warranty periods and filing claims
11.1. A complaint may be filed only if the defect is immediately detected and the defect causes the Goods to be inconsistent with the terms of the contract (set forth on this website). The difference in design or decoration elements from those stated in the description on the Website is not a sign of the Goods of inadequate quality.
11.3. After signing the accompanying documents, no claims for external defects of the Goods, their quantity, completeness are accepted. That is, from the moment of delivery of the Goods and until the moment of signing the accompanying documents, the Buyer must inspect the appearance of the Goods, check the quantity and completeness of the Goods in accordance with the placed order.
11.4. The reasons for the complaint and the information necessary to identify the order must be indicated in the submitted complaints (claims). A complaint (claim) can be submitted by e-mail to shop@astroaction.com . The Seller has the right to request additional information to make a decision on the Buyer's complaint.
11.5. The Buyer must comply with the terms (rules) of use of the Goods specified by the manufacturer on the relevant internal labels placed on the Goods.
11.8. The Seller shall consider the complaint within 14 days from the date of its receipt, and the result shall be reported to the Buyer.
11.9. If the submitted complaint is satisfied, the cost of the Goods shall be refunded and the confirmed costs of returning the Goods of inadequate quality to the Seller shall be reimbursed.
11.10. If the complaint is rejected, the Buyer shall receive a notice explaining that the complaint is found to be unfounded and the reasons for finding the complaint unfounded.
12. Confidentiality, protection and processing of personal data
12.1. When registering on the Seller's website, when placing an Order for the Goods, the Buyer agrees to the collection and processing of his personal data (collection, registration, accumulation, storage, adaptation, modification, renewal, use, distribution, depersonalization, destruction).
12.2. The Buyer's consent to the processing of his personal data astroaction.com is voluntary, but without consent to the processing of personal data, it is impossible to register and purchase on the website in the online store. All information about the processing of personal data is available in the Privacy Policy section of the Online Store website.
12.3. The Seller undertakes to maintain confidentiality regarding the Buyer's personal data, as well as other information of the Buyers, which became known to the Seller in connection with the implementation of the provisions of these Rules, except when such information is disclosed:
- - is publicly available;
- - disclosed with the permission of the Buyer;
- - requires disclosure in cases established by law and/or upon receipt of requests from authorized public authorities.
12.4. The Seller has the right to use the technology of "cookies". "Cookies do not contain confidential information and are not transferred to third parties.
12.5. Processing of personal data for marketing purposes
12.6. The Client may agree to the processing of his personal data and its transfer to a third party to receive commercial information from astroaction.com, for example, about special offers.
13. Intellectual property rights
13.1. All information contained on the website of the online store, any computer code that contains the Website, elements of the Website belong to the Seller on the basis of intellectual property rights. You may not copy, reproduce, transmit, publish, or in any other way distribute web pages or materials of the Website, or computer codes or elements of the Website, except for personal use, without the prior written consent of the Seller.
14. Amendments to these Rules
14.1. The Seller reserves the right to make changes to these Rules. Such changes shall come into force from the moment the new version of the Rules is posted on the Website, unless another effective date is provided for by the Rules themselves.